Queueing systems in Ashok Leyland include single line queuing, virtual queuing and other high quality queue management systems that optimise the available space, enhance productivity and operational efficiencies, minimise customer waiting times and reduce frustration, increase satisfaction levels and improve customer retention rates, reduce walk-aways and speed queue flow and improve service times. Virtual queue management solutions available in Ashok Leyland allow the correct member of the staff to be matched to the customer requirements, help in generating a positive experience of ‘first come first served’ and also provide the added benefit of being able to relax, browse or shop while the customer waits for service.